Customer Help Centre
Frequently Asked Questions
Find quick answers about our window films, product availability, ordering, shipping, installation, and customer support.
Search all five support categories.
Products & Availability
What types of window film do you sell?
We supply automotive carbon and ceramic films, architectural solar-control and privacy films, safety films, anti-graffiti film and paint protection film. Automotive specifications · Architectural specifications.
What roll widths and lengths are available?
Automotive rolls are generally 20 or 40 inches wide, with 60-inch options on selected products. Architectural widths vary between 60 and 72 inches. Window film rolls are listed at 100 ft; PPF is 60 inches × 50 ft. Confirm the exact variant before ordering.
Which VLT percentages can I order?
Shades vary by product family and width. Check the selected product listing for current options; contact us if you need a particular shade or width.
Do you sell complete or partial rolls?
Our listed products are sold by the roll. Contact us before ordering if you require a partial roll or custom quantity.
Can I request a sample?
Yes. Call (650) 820-8468 or use our contact form to request automotive samples and confirm availability.
How do I check stock or request a specific size?
Check the selected product variant in the online store. For a particular shade, width or larger quantity, contact our team before ordering.
Do you supply professional installers?
Yes. We supply film by the roll for professional installers, tint shops and DIY customers.
Orders & Shipping
Where do you ship?
We ship nationwide from Redwood City, California. Contact us to confirm availability and charges for an international destination.
How much does shipping cost?
Our website advertises free shipping on orders of $500 or more. Check the shipping charges shown for your order before payment, or contact us for a destination-specific quote.
When will my order ship, and how can I track it?
For processing times or tracking assistance, contact us with your order number. Please confirm delivery timing with our team if your project has a deadline.
Can I modify or cancel my order?
Contact us promptly with your order number and requested change. Our team must confirm whether the order can still be changed or cancelled.
What if my order arrives damaged?
Photograph the packaging and product, retain the packaging, and contact us with your order number so our team can review the issue.
Payments & Local Pickup
Which payment methods do you accept?
Review the payment options available at checkout. For in-store payment questions or wholesale pricing enquiries, contact our team before ordering.
Can I pick up locally?
Yes. Local pickup is available at 463 Brewster Ave, Suite 5, Redwood City, CA 94063. Please call (650) 820-8468 ahead to confirm your order is ready.
Where are you, and what are your hours?
Visit 463 Brewster Ave, Suite 5, Redwood City, CA 94063. Our published hours are Monday–Friday, 10am–5pm. Call ahead for pickup.
Returns & Warranty
How do I ask about a return or a defective product?
Contact us with your order number, product details and a description of the issue. For defects, include clear photographs. Confirm return eligibility and instructions with our team before sending anything back.
How do I check warranty coverage or make a claim?
Contact us with the product, purchase details and installation information. Ask our team to confirm the applicable written warranty, eligibility, exclusions and claim procedure for your specific film.
Installation & Technical Support
Can I install film myself, and what tools do I need?
DIY installation is possible, but technique and glass compatibility matter. Common tools include a suitable squeegee, spray bottle, approved solution, lint-free cloths and a safe cutting tool. See Installation Knowledge.
Can I install film over existing tint?
Generally, remove existing film and adhesive first. Layering can affect clarity, adhesion and heat absorption. See surface preparation guidance.
How long does film take to cure, and when can I clean it?
Curing varies with the film, glass, temperature and humidity. Follow the product’s installation and aftercare instructions; avoid cleaning or operating newly tinted windows until the recommended interval has passed. See curing and maintenance.
Why are there bubbles after installation?
Some moisture haze or small water pockets can diminish during curing. Dust, creases, trapped air or persistent lifting may require an installer’s inspection. See common installation mistakes.
Does film work on every type of glass?
No. Compatibility depends on the film and glazing system, including coatings, insulated units and glass condition. Confirm suitability before installation. See architectural glass considerations.
Is darker film always better at rejecting heat?
No. Compare TSER on the same test basis, along with VLT and the film’s technology. An IR percentage alone does not describe total heat rejection. See IR versus TSER.
How do I choose the correct shade?
Balance visibility, appearance, privacy and the rules for your location and window position. See How to Choose the Right VLT Percentage.
