Privacy Policy

Excel Window Films

Effective Date: October 21, 2026

Last Updated: October 21, 2026

This Privacy Policy explains how Excel Window Films ("Excel Window Films," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit excelwindowfilms.com, shop at our online store at https://excelwindowfilms.myshopify.com/ (together, the "Sites"), contact us, request samples or quotes, visit our shop, or buy from us.

We sell window film materials only, including automotive window films, paint protection film (PPF), and architectural (residential and commercial) films. We do not provide installation services.

1. Information We Collect

Information you give us

Contact form. When you use the contact form on excelwindowfilms.com, we collect:

• First and last name

• Phone number

• Email address

• Business name (if any)

• Application type (automotive, residential, or commercial)

• Preferred language (English or Spanish)

• Inquiry type

• ZIP code

• Your message and anything else you choose to include

Orders and samples. When you place an order or request a free sample through our Shopify store, we collect information such as your name, email address, phone number, billing and shipping address, the products you order, and order history.

Payment information. Payments are processed by Shopify and its payment processors, and, for some invoices, may be processed by Square. We do not store full credit or debit card numbers. We may receive limited payment details from our processors, such as the card type, the last four digits, and whether the payment went through.

Tax-exemption documents. If you buy for resale, we collect your resale certificate and related business information.

Other communications. If you email us, call us, or visit our shop, we keep the information you share with us, such as your questions, project details, and our replies.

Information collected automatically

When you visit our Sites, we and our service providers may automatically collect certain information, such as your IP address, browser and device type, pages you view, links you click, referring website, and the date and time of your visit. We collect this using cookies and similar technologies (see Section 5).

2. How We Use Your Information

We use personal information to:

• Answer your questions and respond to contact form submissions

• Prepare and send quotes

• Process, fulfill, and ship orders and free samples

• Send order confirmations, shipping updates, and other transactional emails

• Follow up on inquiries, samples, and quotes by email

• Communicate with you in your preferred language where possible

• Process payments and prevent fraud

• Verify resale certificates and handle sales tax

• Provide customer service and handle returns or shipping issues

• Run, maintain, and improve our Sites and our business

• Comply with legal, tax, and accounting obligations, and protect our rights

3. How We Communicate With You — Email Only

We communicate with customers and prospects by email only for transactional and follow-up messages, such as:

• Replies to your inquiry

• Follow-ups about samples or quotes you requested

• Order, payment, and shipping emails

We do not send text messages (SMS) and do not run text message marketing. Providing your phone number on our contact form does not sign you up for text messages. We may use your phone number only to call you back if you ask us to or if we need to reach you about your inquiry or order.

Opting out. You can stop receiving follow-up or promotional emails at any time by clicking the "unsubscribe" link in the email or by emailing us at [email protected] with "Unsubscribe" in the subject line. Even if you opt out, we may still send you emails that are needed to complete an order or respond to a request you made (for example, order confirmations and shipping notices).

4. How We Share Your Information

We do not sell your personal information. We also do not "share" your personal information for cross-context behavioral advertising as those terms are defined under California law.

We share personal information only as needed to run our business, including with:

• E-commerce platform: Shopify, which hosts our online store and processes checkout.

• Payment processors: Shopify's payment processors and, for some invoices, Square.

• CRM provider: GoHighLevel, which runs our website contact form and helps us manage inquiries and follow-up emails.

• Shipping carriers: to deliver orders and samples.

• Other service providers: such as website hosting, email delivery, analytics, and accounting or tax services, who help us operate our business and are expected to protect your information.

• Legal and safety reasons: when required by law, to respond to legal process, to enforce our Terms of Service, or to protect the rights, property, or safety of our business, our customers, or others.

• Business transfers: if our business is sold, merged, or reorganized, personal information may be transferred as part of that transaction.

5. Cookies and Analytics

Our Sites use cookies and similar technologies to make the Sites work (for example, to keep items in your shopping cart), remember your preferences, and understand how visitors use the Sites so we can improve them. We may use analytics tools for this purpose.

Most web browsers let you block or delete cookies through their settings. If you block cookies, some parts of the Sites, such as the shopping cart and checkout, may not work properly. Our Shopify store may also use its own cookies; see Shopify's privacy policy for details.

Some browsers offer a "Do Not Track" setting. Because there is no common standard for these signals, our Sites may not respond to them.

6. How We Protect Information

We use reasonable administrative, technical, and physical safeguards to protect personal information. We rely on trusted providers such as Shopify and our payment processors to handle payment data securely. However, no website, email, or storage system is 100% secure, and we cannot guarantee absolute security. Please do not send sensitive information, such as full card numbers, by email or through our contact form.

7. Children's Privacy

Our Sites and products are intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us personal information, please contact us and we will delete it.

8. Links to Other Websites

Our Sites may link to other websites, including manufacturer or carrier websites. We are not responsible for the privacy practices of those websites. Please review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our Sites and change the "Last Updated" date above. If we make significant changes, we may also notify you by email or by a notice on our Sites.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, or want to ask about, access, correct, or delete the personal information we have about you, email us at [email protected] or use the contact details below:

Excel Window Films

463 Brewster Ave Ste 5

Redwood City, CA 94063

Email: [email protected]

Phone: +1 (650) 820-8468

Hours: Monday–Friday, 10 AM–5 PM Pacific Time