Terms of Service

Excel Window Films

Effective Date: October 21, 2026

Last Updated: October 21, 2026

These Terms of Service ("Terms") apply when you use excelwindowfilms.com or our online store at https://excelwindowfilms.myshopify.com/ (together, the "Sites"), request a quote or sample, visit our shop at 463 Brewster Ave Ste 5, Redwood City, CA, or buy products from Excel Window Films ("Excel Window Films," "we," "us," or "our").

By using our Sites, requesting a quote or sample, or placing an order, you agree to these Terms. If you do not agree, please do not use our Sites or buy from us.

1. What We Sell

We sell window film materials only, including:

• Automotive window films

• Paint protection film (PPF)

• Architectural window films for residential and commercial use

We do not provide installation services. All products are sold as materials. You are responsible for arranging installation, whether you install the film yourself or hire an installer. We are not responsible for the quality of any installation, or for any damage, defects, or results caused by installation, surface preparation, or the installer.

2. Product Information

We try to describe and display our products accurately. However, colors, shades, and appearance may look different on your screen than in person, and actual results can vary depending on the glass, vehicle, lighting, and installation. Product specifications (such as visible light transmission or heat rejection figures) are provided by manufacturers and may vary. We recommend requesting a sample before ordering when one is available.

We may correct errors, update product information, change prices, or discontinue products at any time without notice.

3. Quotes

• Quotes are valid for 30 days from the date issued, unless the quote says otherwise.

• After 30 days, prices and availability may change and a new quote may be needed.

• A quote is not a guarantee of stock until the order is paid in full.

4. Pricing and Payment

• Full payment is required before orders are processed or shipped. We do not offer net terms, credit accounts, or payment plans.

• Prices are in U.S. dollars and do not include applicable taxes or shipping unless stated.

• Online payments are processed by Shopify and its payment processors. Some invoices may be processed through Square. By paying, you also agree to the terms of the applicable payment processor.

• We may cancel or refuse any order, for example if a product is unavailable, a price or description was listed in error, or we suspect fraud. If we cancel a paid order, we will refund the amount you paid.

5. Sales Tax and Resale Certificates

We collect sales tax where required by law. If you are buying for resale or are otherwise tax-exempt, you must provide a valid, completed resale certificate (or other required exemption document) before your order is placed. We cannot refund sales tax already charged on orders placed before a valid certificate was received, except as [PLACEHOLDER: CONFIRM POLICY ON RETROACTIVE TAX REFUNDS]. You are responsible for the accuracy of any exemption information you give us and for any tax, penalty, or interest owed if an exemption is later found invalid.

6. Shipping

• We ship rolls nationwide across the United States and also accept international orders.

• Any free-shipping offers apply to U.S. orders only. Free shipping does not apply to international orders; international shipping charges apply.

• For international orders, any customs fees, duties, import taxes, and brokerage charges are the customer's responsibility.

• Orders placed before 3 PM Pacific Time on a business day typically ship within 2–3 business days. Orders placed after 3 PM PT, or on weekends or holidays, are processed starting the next business day.

• Shipping times are estimates, not guarantees. We are not responsible for delays caused by carriers, weather, or other events outside our control.

• Please make sure your shipping address is correct. We are not responsible for orders delivered to an incorrect address you provided.

• Damaged or missing shipments: Please inspect your order as soon as it arrives. Report any shipping damage, missing items, or wrong items to us within 3 days of receiving the package, with photos of the package and product. We'll review the claim and work with you and the carrier to resolve it. After reviewing the claim, Excel Window Films will choose to either replace the item or issue store credit.

• [PLACEHOLDER: CONFIRM WHEN TITLE AND RISK OF LOSS PASS TO THE CUSTOMER, e.g., on delivery to the carrier or on delivery to the customer]

7. Free Samples

• Samples are free, including shipping. Free sample shipping is available within the U.S. only.

• Sample availability is limited, and samples are not available for all films.

• Limit of 2 free samples per customer. We may decline sample requests at our discretion.

• Samples are for evaluation only and may not be resold.

8. Returns, Refunds, and Cancellations

Store credit only. We do not issue cash or card refunds for returns. Eligible returns receive store credit for the price paid for the product. Shipping charges are not credited.

• Return window: Returns must be requested within [PLACEHOLDER: RETURN WINDOW, e.g., 30 days].

• Condition: Returned products must be unused and in resaleable condition.

• Return shipping: [PLACEHOLDER: WHO PAYS RETURN SHIPPING]

• How to start a return: Email us at [email protected] with your order number and the items you want to return. Please wait for our reply with return instructions before sending anything back.

• Cancellations by you: If you cancel an order before it ships, you will receive store credit for the amount paid.

• Cancellations by us: If we cancel an order (see Section 4), we will refund the amount you paid.

9. Window Tint Laws — Your Responsibility

Laws about window tint (including how dark a film can be and which windows it can go on) vary by state, city, and country, and for vehicles, homes, and commercial buildings. Some laws also cover reflectivity, medical exemptions, and required certificates or stickers.

You are solely responsible for knowing and following all laws, regulations, building codes, HOA rules, lease terms, and vehicle requirements that apply to your use and installation of our products. We do not give legal advice and do not guarantee that any product is legal for your vehicle, building, or location. Any information we share about tint laws is general information only. We are not responsible for fines, tickets, inspection failures, removal costs, or other consequences of non-compliant use.

10. Warranties

Excel Window Films does not offer any warranty on its products. To the fullest extent allowed by law, our products and Sites are provided "as is" and "as available." We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. [PLACEHOLDER: ATTORNEY TO CONFIRM DISCLAIMER WORDING]

Some states do not allow certain warranty exclusions, so some of the above may not apply to you.

11. Limitation of Liability

To the fullest extent allowed by law:

• Excel Window Films will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, labor or installation costs, or damage to vehicles, glass, or property, arising from your use of our Sites or products, even if we were told such damages were possible.

• Our total liability for any claim related to a product or order will not be more than the amount you actually paid us for the product that gave rise to the claim.

Some states do not allow the exclusion or limitation of certain damages, so some of these limits may not apply to you.

12. Indemnity

You agree to defend, indemnify, and hold harmless Excel Window Films and its owners, employees, and agents from any claims, damages, losses, fines, and expenses (including reasonable attorneys' fees) arising from your installation, use, or resale of our products, your violation of any law (including window tint laws), or your violation of these Terms.

13. Use of Our Sites

You agree not to misuse our Sites, including by: breaking any law; submitting false information; interfering with the Sites' security or operation; or copying, scraping, or reusing our content without permission. Content on our Sites, including text, images, and logos, belongs to us or our licensors and is protected by law. Manufacturer names and trademarks belong to their owners.

Our Sites may link to third-party websites. We are not responsible for their content or practices.

14. Communications

When you contact us, request a quote or sample, or place an order, you agree that we may email you about your inquiry, quote, sample, or order. We communicate by email only and do not send text messages. You can unsubscribe from follow-up emails at any time using the link in our emails or by contacting us. See our Privacy Policy for details on how we handle your information.

15. Privacy

Our Privacy Policy explains how we collect and use personal information and is part of these Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute arising from these Terms, our Sites, or our products will be brought in the state or federal courts located in San Mateo County, California, and you agree to the jurisdiction of those courts. [PLACEHOLDER: ATTORNEY TO CONFIRM WHETHER TO ADD AN INFORMAL-RESOLUTION, ARBITRATION, OR SMALL-CLAIMS PROVISION]

17. Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on our Sites, and the "Last Updated" date will be revised. Orders placed before a change are governed by the Terms in effect when the order was placed.

18. General

If any part of these Terms is found unenforceable, the rest will remain in effect. Our failure to enforce any part of these Terms is not a waiver. These Terms, together with our Privacy Policy and any written quote or invoice we issue, are the entire agreement between you and us about your purchase. If a written quote or invoice conflicts with these Terms, the quote or invoice controls for that order.

19. Contact Us

Excel Window Films

463 Brewster Ave Ste 5

Redwood City, CA 94063

Email: [email protected]

Phone: +1 (650) 820-8468

Hours: Monday–Friday, 10 AM–5 PM Pacific Time